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Refund & Cancellation Policy
How deposits, milestone payments, refunds and retainer cancellations work at Orbirise.
Effective date: 8 October 2026 · Orbirise · Baduria, West Bengal, India
Draft
This policy is a plain-language draft and should be reviewed by a qualified lawyer before relying on it.
On this page
1. Who this policy covers
This policy applies to payments made to Orbirise, Baduria, North 24 Parganas, West Bengal 743401, India, for projects (such as a Growth Website System or an automation build) and for monthly retainers. Payments may be made by bank transfer, card or a secure payment link from our payment providers, such as Stripe.
If your signed proposal or agreement says something different from this policy, the signed document applies.
2. Deposits and payment terms
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Projects: unless your proposal says otherwise, you pay 50% as a deposit to start and the remaining 50% before launch.
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What the deposit covers: booking our team's time, discovery and planning, and the first stages of work.
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Third-party costs such as ad spend, software licences, domains, hosting and API usage are paid directly to the provider, or passed on at cost, and are not part of our fees.
3. Milestone payments
Larger projects may be split into milestones listed in your proposal. Each milestone is invoiced when it is delivered for your review. Once you approve a milestone, or 7 days pass after delivery without feedback, the payment for that milestone is due and is not refundable.
4. Refunds before work starts
If you cancel after paying a deposit but before any work has started, we refund the deposit in full, minus any third-party costs we have already paid on your behalf with your approval.
Work has started once we have held the kickoff or discovery session, or begun planning, design or build work on your project.
5. Cancelling a project after work starts
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You can cancel a project at any time by telling us in writing.
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You pay for the work completed up to the date of cancellation, calculated against the milestones or scope in your proposal.
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If what you've paid is more than the value of the work completed, we refund the difference. If it's less, we invoice the balance.
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We hand over everything completed and paid for, including files, accounts and documentation.
6. Retainers
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Retainers have a minimum term of 3 months, then continue month to month.
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Retainers are billed monthly in advance.
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After the minimum term, you can cancel by email before your next billing date. The cancellation takes effect at the end of the month you have already paid for.
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Retainer fees for a month that has started are not refundable, and unused hours or tasks do not carry over unless your agreement says so.
7. After launch
Every project includes 30 days of post-launch support to fix bugs and small issues in what we built. Larger changes are scoped separately or included in a retainer. A completed and launched project is not refundable.
8. How to request a refund or cancel
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Email info@orbirise.com with your name, company, invoice number and the reason for your request.
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We'll confirm we've received it within one working day and reply with a decision within 7 working days.
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Approved refunds are paid to the original payment method within 7–10 working days. Your bank or card provider may take a few extra days to show it.
If you're unhappy with our decision, reply to the same email and the founder will review it personally.
Questions? info@orbirise.com
Write to us about this policy and a person will reply, usually within one working day.
CONTACT
Need help with something else?
Orbirise · Baduria, North 24 Parganas, West Bengal 743401, India · info@orbirise.com